Kassel/Düsseldorf. Eurowings is making travel easier for its passengers: The Lufthansa subsidiary has fully digitized the check-in and boarding processes, which are complex due to the pandemic, in six languages with the help of fino, a fintech company based in Kassel. In the future, Eurowings customers will be able to upload all documents required for entry quickly and easily via the customer app.
The self-learning optical character recognition (OCR) fintract reads Covid test results, vaccination certificates and digital entry applications that passengers have to present or upload for check-in. To do this, the QR codes are scanned or the analog proofs are photographed, or the passenger uploads his or her documents via the Eurowings website. The software then uploads the documents to fino. There, fintract comes into play. The OCR recognizes the submitted data and transmits the results to Eurowings in near real-time in the form of JSON files. There, the information flows into the fully digital boarding process. The integration of fintract takes place via an interface.
Software is constantly learning
fintract, which since February has been able to automatically read out Covid test results in more than 50 languages at a speed of 100,000 test results per hour and make them available to other applications in the required formats, has been systematically further developed for use. “We have also trained the software to read out analog and digital vaccination certificates,” explains Marco Paparella, Head of Business Development at fino. In addition, the developers have improved the accuracy even further. “Since health data is involved, data transmission requires the highest accuracy and precise interfaces,” says Marco Paparella. In addition, fino integrated the digital entry form, which passengers must fill out online, into the process within a very short time at Eurowings’ request.
Potential for expansion in many areas
This, in turn, opens up further applications for travel. These include, for example, digital solutions for hotels to ensure security and make trips of all kinds enjoyable again and keep them affordable. “The most diverse players in the travel and tourism industry can realize a pleasant customer experience despite increased requirements – in the areas where documents are involved, without additional manual effort,” explains Florian Christ, CEO and co-founder of fino. Thanks to digital solutions and processes, this requires neither more time nor more staff.
Eurowings is the vacation airline of Lufthansa Group and thus part of the largest aviation group worldwide. Eurowings is the market leader at the airports of Düsseldorf, Hamburg, Stuttgart and Cologne/Bonn and currently has a fleet of around 100 aircraft. Eurowings focuses on low-cost products and services and offers non-stop flights within Europe. In its summer flight schedule, the airline currently flies to more than 100 destinations. With its extensive route network and soon to be ten international bases – including Europe’s number one vacation island, Palma de Mallorca – Eurowings is one of the leading vacation airlines in Europe. Eurowings currently employs around 3,500 people across Europe. Further information: www.eurowings.com
The fintech company fino was founded in 2015 and develops products and services that optimize business processes in the area of finance. More than 100 employees work every day to ensure that the fino motto “Less finance – more you” becomes a reality for more and more companies and private individuals. Among other things, companies benefit from easier provision and management of their invoices, account information and payment flows. The analysis of these also helps them to make well-founded business decisions. Financial institutions, in turn, can offer their customers modern, fast solutions with fino’s products. Reference customers and partners include savings banks, VR banks, DATEV, Miles & More and Schufa.