According to a survey by credit card company Mastercard, 51 percent of Germans can imagine switching to a digital bank. This opens up great potential for banks to generate additional sales impulses. After all, winning new customers is one thing. But offering them suitable products from their own portfolio is another.
Thanks to our account switching service, switching house bank is not rocket science and requires only a few mouse clicks on the customer’s side for complete execution, because all payment partners are informed automatically. This is why numerous banks have integrated our service into their range of services. However, the really exciting thing happens after digital onboarding: from our experience, we know that customers are particularly keen to sign new contracts in the first nine days after switching accounts. They expect their new bank to provide comprehensive advice on how to improve their financial situation. You can take advantage of this and score points with your own products and ensure a positive customer experience right from the start.
The key to this is the analysis of account transactions. To do this, of course, you need the customer’s consent that you can obtain an overview via a secure PSD2 interface and then make suitable offers. For example, the loan from another institution could be replaced by one of your own with more favorable conditions.
With our Insights Pilot you can identify and use potentials of your customers and thus create immediate added value. The integrated dashboard shows opportunities to place your own products even though the customer and his needs are still unknown. This enables consultants to do justice to their task immediately during the first contact and to set accents directly during onboarding.
We provide Insights Pilot in different formats: The solution can be accessed as a web-based dashboard or integrated into the existing infrastructure via an interface. Alternatively, banks can receive the results of the analysis as a PDF file by e-mail. The product is thus immediately ready for use. In addition, you do not need your own PSD2 licensing, but are fully covered by our regulatory framework.
This is how banks benefit from our services:
- Automated account switching service
- uncomplicated onboarding
- Optimization of the customer experience
- 360-degree view of customers
- Additional sales impulse
For more information, please visit https://www.fino.ai/de/managed-services/#section-1 or https://fino-insights.de/.
